Your Privacy Matters
at vip117

1 Information We Collect

1.1 Registration Data

When you create a vip117 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city and district — for example, Dhaka, Chittagong, Sylhet, Khulna, or other locations in Bangladesh), email address, and mobile phone number. This information is required to create and verify your account and to comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

To comply with anti-money laundering requirements and to confirm that all players are aged 18 or above, vip117 may request copies of identity verification documents including a national identity card (NID), passport, or birth certificate, as well as proof of address documents such as a utility bill or bank statement. These documents are processed securely and retained only for as long as legally required.

1.3 Financial Data

When you make a deposit or request a withdrawal, vip117 collects transactional data including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction reference numbers, deposit and withdrawal amounts in Bangladeshi Taka (BDT), and transaction timestamps. vip117 does not store full payment card numbers or mobile banking PINs on its servers.

1.4 Usage and Activity Data

We automatically collect certain information about how you use the vip117 platform. This includes your IP address, device type and operating system, browser type and version, session duration, pages and game categories visited, bet history, win/loss records, and bonus usage. This data is used for fraud detection, responsible gaming monitoring, and platform improvement purposes.

1.5 Communications Data

If you contact vip117 customer support via email or live chat, we retain records of those communications, including the content of messages and the date and time they were sent. These records allow us to track the progress of your queries and to improve our support service quality.

1.6 Data Collected from Third Parties

In certain circumstances, vip117 may receive personal data about you from third-party sources. This includes identity verification data from KYC service providers, fraud-risk signals from payment processors, and — where you have consented — preference data from affiliate partners who referred you to the vip117 platform. Data received from third parties is subject to the same protections as data collected directly from you.

2 How We Use Your Data

vip117 uses the personal data we collect for the following clearly defined purposes:

vip117 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players without providing an opportunity for human review. Responsible gaming risk assessments are performed by trained staff informed by system-generated indicators.

3 Legal Basis for Processing

vip117 processes your personal data on one or more of the following legal grounds depending on the specific processing activity in question:

• Contractual necessity: Processing your registration data, KYC documents, and financial transaction data is necessary to establish and perform the contract between you and vip117 (i.e., your account agreement and these Terms).
• Legal obligation: Retaining KYC and transaction records is required to comply with applicable anti-money laundering laws, financial reporting obligations, and regulatory requirements applicable to vip117's operations.
• Legitimate interests: Processing usage data and device data for fraud prevention, security monitoring, and platform improvement is carried out on the basis of vip117's legitimate interest in operating a secure and fair platform, balanced against your privacy interests.
• Consent: Where vip117 relies on your consent — for example, sending you promotional emails or SMS marketing messages — you may withdraw that consent at any time by contacting us at [email protected] or by updating your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4 Data Sharing & Third Parties

4.1 Service Providers

vip117 shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processing partners (such as the technology providers behind bKash, Nagad, Rocket, Visa, and Mastercard integrations), identity verification providers, cloud hosting and infrastructure providers, and customer support software providers. All such providers operate under data processing agreements that require them to protect your data in line with this Policy and applicable law.

4.2 Game Providers

Games on the vip117 platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, limited data — such as a pseudonymous player identifier, bet amounts, and game outcomes — is transmitted to the relevant game provider for the purpose of delivering and recording the game session. These providers do not receive your full name, payment details, or contact information from vip117.

4.3 Legal and Regulatory Disclosure

vip117 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. vip117 will, where legally permissible, notify affected players of such disclosures.

4.4 Business Transfers

In the event that vip117 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, player personal data held by vip117 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Policy that results from it.

5 Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit the vip117 platform. They allow the platform to recognise your device across sessions, remember your preferences, keep you logged in securely, and gather anonymised analytics data to help us understand how the platform is used.

5.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your preferences such as display settings, game filter selections, and preferred language. Disabling these cookies will not prevent you from using the platform but may affect your experience.
• Analytics cookies: Collect anonymised data about how players navigate the vip117 platform, which pages are most visited, and where users encounter errors. This data is used solely for platform improvement and is not linked to individual player identities.
• Responsible gaming cookies: Track session duration and activity patterns to support vip117's responsible gaming monitoring obligations. These are essential functional cookies that cannot be disabled.

5.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging into your vip117 account. Full instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation. vip117 does not use third-party advertising cookies or cross-site tracking pixels.

6 Data Retention

vip117 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

Upon expiry of the applicable retention period, personal data is either securely deleted from all vip117 systems and backups, or irreversibly anonymised so that it can no longer be linked to any individual player.

7 Your Rights as a Data Subject

As a vip117 player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Right]". We will respond within five (5) business days.

• Right of access: You may request a copy of all personal data vip117 holds about you, along with information about how it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: You may request that vip117 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing. This right is subject to overriding legal retention obligations (see Section 6).
• Right to restriction: You may request that vip117 restrict the processing of your data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: You may request a copy of the personal data you provided to vip117 in a structured, commonly used, machine-readable format, where technically feasible.
• Right to object: You may object to processing of your personal data that is carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. vip117 will assess your objection but may continue processing where there are compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time with immediate effect for future processing.

8 Data Security Measures

8.1 Technical Safeguards

vip117 implements a layered set of technical security controls to protect player personal data against unauthorised access, loss, alteration, or disclosure. These include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest (including identity document files and payment references), multi-factor authentication for all internal staff accounts with access to player data, automated intrusion detection and monitoring systems operating on a 24/7 basis, and regular independent security audits and penetration testing of platform infrastructure.

8.2 Organisational Safeguards

Access to player personal data within vip117 is restricted to personnel who have a documented operational need for that access. All staff with access to personal data are trained in data protection principles and are subject to confidentiality obligations. Data access logs are reviewed periodically, and any anomalous access pattern triggers an immediate internal investigation.

8.3 Data Breach Response

In the event of a personal data breach that poses a risk to affected players, vip117 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as practicable. Notifications will be sent to the registered email address on the affected account and will clearly describe the nature of the breach, the categories of data involved, and the steps vip117 has taken in response.

9 Children's Privacy

The vip117 platform is strictly for adults aged 18 and above. vip117 does not knowingly collect personal data from any individual under the age of 18. Age verification is performed during the KYC process, and any account found to belong to a person under 18 will be closed immediately, with any balance voided in accordance with our Terms & Conditions.

If you are a parent or guardian in Bangladesh and believe that your child or a minor under your care has registered on vip117 or has otherwise provided personal data to vip117 without your knowledge, please contact us immediately at [email protected]. We will investigate the matter as a priority and take appropriate action, including closure of the account and secure deletion of any data collected.

vip117 supports responsible gaming and parental oversight. We encourage parents and guardians to install reputable parental control software on household devices to prevent minors from accessing online gambling platforms. Resources on parental controls and online safety are available through independent organisations.

10 Policy Changes & Contact

10.1 Changes to This Policy

vip117 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When a material change is made — meaning a change that meaningfully affects how we collect or use your personal data — we will notify registered players via the email address associated with their account at least seven (7) days before the change takes effect. The date at the top of this Policy will always reflect when it was last updated. We encourage you to review this Policy periodically.

10.2 Governing Language

This Privacy Policy is written in English, which is the authoritative governing language. In the event of any inconsistency between this English version and any translation or summary, the English version shall prevail in all circumstances.

10.3 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which vip117 handles your personal data, please contact our support team in the first instance:

• Email: [email protected]
• Subject line: "Privacy Query — [brief description]"
• Response time: Within five (5) business days
• Support hours: 24/7 (Bangladesh Standard Time, UTC+6)

vip117 is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the appropriate data protection authority in your jurisdiction.